We strive to create and offer extraordinary products and hope you enjoy each one. All our retail orders come with a 15 day money back guarantee. If you do, however, need to return something,simply return the merchandise unused and undamaged with a note stating the reason for the return and the original invoice and we will gladly refund your purchase price. Shipping and handling charges are not refundable. Refunds will be credited in the same form as the original payment type. Refunds for items returned more than 15 days after the purchase date will be in the form of a credit redeemable on your next purchase. Please mail your package prepaid and insured or we cannot guarantee a refund. Mystic Moments is not responsible for lost or damaged items. Mystic Moments 911 9th Street Marble Falls, TX 78654